Effective Property Management Techniques

Attention Tenant Rep Professionals! 🏢   One of the best pieces of advice I can give: never take calls or hop on a conference call while you’re site touring with a client. When you’re out in the field, it’s not about your inbox, deal flow, or other meetings—it’s about them. That client chose you to represent their brand and their vision, and touring day is when they need your full focus. If something urgent pops up? Reschedule it. Calls and emails can wait—but your client shouldn’t feel like they’re competing for your attention. I’ve learned that the most successful tours happen when clients feel heard, understood, and prioritized. That only happens when you’re present in every conversation, every site visit, and every observation along the way. 👉 Protect the tour time. Put your phone away. Put your out of office on your phone and emails. Your clients will notice the difference.✨ ~Tori's Tenant Rep Tips #cre #womeninbusiness #TenantRep #RetailTenantRep #Brokers #RetailRealEstate #TenantRepTips Anchor Retail 🌟

Leasing/touring tips: -No phones out. If it's out, it should be because you are talking to another team member to assist with your tour and you've let the tour know who you are talking to. Having a phone out on a tour is the equivalent of having it out on a date. -No bashing competitors. This is just poor form, no matter the industry you work in. When I worked at COACH, customers would frequently ask how I felt about Michael Kors, Kate Spade and Louis Vuitton. This was nothing more than baiting and I didn't participate in it. -No walking ahead of the tour. We are guiding them through what we hope is their new home. Walk along WITH them while making personalized conversation. -For the absolute love of all things holy, please pick up trash when you see it. I had a set of leasing agents who would submit work orders for the maintenance team when they saw gum wrappers in the hallway while on tours. Being a helping hand goes a long way for your team and your prospects. What's wild about the above mentioned is these items are so basic. These items have nothing to do with the budget or needing to get approval from ownership. These items are as 101 as it gets and the fact that a lot of these items are getting missed? These are non-negotiables. #MultiFamily #Utah #SaltLakeCity #PropertyManagement #Leadership #Leasing

So you have a potential listing property tour. How do you prepare?  My old strategy was good ole winging it!  As you can imagine my hit rate was… subpar.  My new strategy is very simple. Over-prepare.  I study all the sales comps within 1 mile of the building.  Understand every property in the owners portfolio.  Create a google my maps of all the new developments, who owns it, and the amenities.  Call up my clients with nearby buildings and ask them their recent rents.  Time and time again when I ask sellers why they hired our team, I hear “You put in the effort and knew your shit!” Well maybe not shit but that’s what I hear.  Do one job. And do it well.  My goal is effortless knowledge which actually takes a lot of effort. 

Broker tour tip This should be Broker Touring 101, but always always always arrive early to tour the common areas, amenities, and units (or space) before bringing a perspective buyer or tenant through any property! I’ve encountered shattered windows, flooded basement, nasty unflushed toilets, unmade beds in model units, recently used shower with wet towels in model unit, smelly bathrooms (IYKYK), and many more unpleasant situations. By touring before taking investors through, you can pivot and reroute the tour to avoid affected areas and avoid potentially embarrassing situations!

 Real Estate Agents: Here's a key tip for your next listing appointment – Don’t start with the tour. Why, you ask? Let me set the scene for you. You arrive, greet the seller with a handshake – And they immediately offer to show you around. So you:  ❌Fumble to place your briefcase somewhere.  ❌Hastily remove your shoes to protect their floors.  ❌Trail behind them, asking questions to the back of their head. This is the *worst* way to build rapport. Here’s a better approach: Greet them at the door with a handshake. ✅Say, “Thanks for having me. Where can we sit down to discuss your goals?”  ✅Suggest doing two walk-throughs after your discussion.  ✅First, go through solo with a buyer’s perspective.  ✅Then, walk through with the seller, asking about what you observed. That’s all it takes. Set yourself up for success. Real estate transactions are significant – People are making major financial decisions about their homes. It's essential to establish a genuine connection first. This goes a long way in building trust.

Showings move fast. That speed works against buyers. When you are excited about a home, it is easy to focus on what you love and overlook what matters. By the time you leave, the details that should have slowed you down are already fading. That is why having a process matters. These are the 7 things I walk every client through before they ever make an offer: 1. Arrive early. Pull up a few minutes before the showing starts. Notice the neighborhood, traffic patterns, noise levels, parking, and curb appeal. Location details do not show up in listing photos. 2. Open everything with intention. Check windows, doors, and cabinets for smooth operation. Look for signs of moisture, drafts, or gaps. How well those things work tells you how well the home has been maintained. 3. Test the basics. Flip every light switch. Run the faucets. Flush the toilets. These quick checks reveal how the home functions beyond its finishes and surface appearance. 4. Trust your senses. Pay attention to musty, moldy, or chemical smells. Your nose picks up on problems that your eyes cannot always see. Smells can signal issues hiding in plain sight. 5. Look up, down, and behind. Inspect ceilings, floors, and walls for cracks, stains, unevenness, or signs of past repairs. Peek behind doors and inside closets. Hidden flaws tend to live in overlooked places. 6. Walk the outside. Check the grading, gutter and downspout placement, foundation condition, exterior cracks, and drainage areas. Water problems outside almost always become expensive problems inside. 7. Document what you find. Take photos and write notes on what you loved, what you questioned, and what you would change. Details fade quickly. Your notes do not. The more you know going in, the better your decision coming out. blevy@homesale.com | 717.504.2410 #FirstTimeHomeBuyer #HomeBuyingTips #RealEstate #CentralPennsylvania #BerkshireHathaway #HomesaleRealty #BuyerEducation #ShowingTips #KnowBeforeYouBuy #BenLevyRealtor