Support for All Developers

• Overview - Getting started with Instant Games
• Build - SDK integration, game development, and technical guides
• Launch - Submission, review, and publishing
• Acquire - Player acquisition campaigns
• Retain - Player retention strategies
• Monetize - Ad placements, in-app purchases, and revenue optimization
• Tools - Analytics, Ads Manager, and measurement tools

• Tooltips and inline help explain each setting and configuration option.
• Status indicators show the health of your app’s configuration (e.g., whether your app is approved, whether required settings are configured).
• Alerts and notifications inform you of issues that need your attention, such as policy violations or expiring credentials.

• Ask questions and get answers from experienced developers
• Learn from others who have solved similar problems
• Stay informed about platform changes and updates
• Connect with other game developers building on Facebook

1. Go to developers.facebook.com/support.
2. Click Report a Bug or Create a Bug Report.
3. Select the relevant product area (e.g., Instant Games, Audience Network).
4. Provide the following information:
   • App ID: Your Facebook App ID.
   • Description: A clear, detailed description of the bug.
   • Steps to reproduce: The exact steps someone would need to follow to see the issue.
   • Expected behavior: What you expected to happen.
   • Actual behavior: What actually happened.
   • Screenshots or videos: Visual evidence of the issue, if applicable.
   • Browser/device information: The browser, operating system, and device where the issue occurs.
   • SDK version: The version of the Instant Games SDK you are using.

• Be specific. “Ads are not working” is hard to investigate. “Rewarded video ads with placement ID 123456 return error code NETWORK_ERROR on iOS Safari 17 when called after level completion” gives the support team what they need to investigate.
• Include error messages. Copy and paste the exact error text or error code. If the error appears in the browser console, include the console output.
• Test on multiple devices. Note whether the issue occurs on all devices or only specific ones.
• Check for known issues first. Review the status page and community forums to see if the issue has already been reported.

1. Go to the Facebook App Dashboard.
2. Select your app.
3. Navigate to the Help or Support section.
4. Fill out the support request form with details about your issue.
5. Submit the form. You will receive a confirmation email and a case number.

• Support for Managed Developers - Learn about the elevated support available to partnered developers.
• Tools - Access the platform tools that can help you diagnose and resolve issues.